Tech

The Benefits of Wireless Headsets in the Workplace

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Older individuals remember the days when people were chained to their desks by a phone cord. They couldn’t move very far without fear of this cord coming loose and disconnecting the call. If they did attempt to move around while on a call, they might find themselves wrapped up in the cord and unable to move very far. If a longer phone cord was purchased, people would often trip over it or become entangled when they tried to walk around their workspace. Thanks to technology, these issues no longer plague individuals.

New Technology

Thanks to advances in telecommunications, people find they benefit from investing in a wireless headset such as those found at https://www.headsetsdirect.com/product-category/office-headsets-contact-center-headsets/office-wireless-headsets/. With the help of this headset, people move around freely while on a call. The only limitation is in the range of the headset. They can walk, pace, or do anything that allows them to concentrate more on the call and what is being said. In fact, some people choose to engage in a workout while on a call, taking care of two tasks at once. This frees their time for other activities once the work is complete. Fortunately, the signals on wireless headsets continue to improve, allowing people to do more while they handle work calls.

Who Benefits from the Use of Wireless Headsets?

Customer service representatives often rely on wireless headsets. A device of this type frees up their hands and allows them to input information into their computer screen while speaking with the customer. They don’t have to worry about getting tangled up in wires as they do so. However, these headsets offer additional benefits that many remain unaware of at this time.

Wireless headsets reduce muscle tension. The employee doesn’t have to worry about holding a receiver and they relax more as a result. They eliminate the concern of dropping the headset and missing something the customer said or irritating them with a loud bang in their ear. In addition, they can move their head, neck, and shoulders around if they feel tight. Doing so with a wired headset means watching out for wires they could become entangled in.

As mentioned earlier, the person finds they can get up and move around. Sitting in one place for long periods can lead to health issues. For this reason, medical experts recommend getting up and walking around for five or ten minutes every hour if you work at a desk or computer all day. If moving away from the desk is challenging due to a high volume of calls, the worker can stand up and stretch while remaining on the phone. They won’t need to worry about wires when doing so.

Employers find productivity improves when they provide their workers with wireless headsets. Call efficiency improves as they won’t be holding a phone in their hand and can research information while remaining on the call. This leads to fewer return calls and higher customer satisfaction. These serve as only a few of several reasons why purchasing headsets for employees shouldn’t be viewed as an expense but rather an investment in the company’s future.

 

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